What is the future of the TCS employee

The New Normal? Companies should take this to heart after the crisis

The COVID-19 pandemic has forced companies around the world to question and rethink existing corporate structures and working methods. Speculations are currently dominating as to when working life and daily dealings with one another will return to normal - but what will be "normal" after the crisis?

It is already clear that there will be changes and that new, more flexible ways of working will finally replace rigid routines. Therefore, companies already have to deal with what the working world will look like after COVID-19 and what their employees will need for this. Tata Consultancy Services (TCS) sees five key changes that will define the working world of the future:

1. Employee health first
Even after a possible relaxation of the current situation, many people will not want to return to overcrowded offices - out of fear of being infected, but also because the current situation has created a new awareness of their own well-being and that of others. As a result, companies need to develop a clear strategy now to protect the health of their employees.

In addition, managers should deal in detail with the worries and fears of their employees. In addition to health concerns, this also includes psychological concerns such as existential fears caused by the crisis. Managers must therefore signal that the health of their own employees has top priority.

2. Remote work is the new standard
Due to the pandemic, companies around the world had to move their work from permanent offices to the homes of their employees within a few days. This posed enormous technical and organizational challenges for both small and large companies - but a number of examples show that the switch to remote work works.

So currently work z. B. almost 90 percent of the 448,000 TCS employees worldwide work from home. The consulting firm assumes that location-independent work will become the rule in numerous other professions in the future. Because: While remote work was initially difficult for many employees, it has now become a habit for some.

Many find that they are more productive at home than in the office and that they don't waste time in rush hour traffic. A draft law is currently being discussed that could grant employees the right to work from home - even for the period after the crisis. Of course, many people will return to factories, shops or offices after the pandemic. But a significant proportion will continue to want to work from home.

For example, TCS assumes that its own employees will only spend 25 percent of their time in the office by 2025. Companies that have already been able to create the framework conditions for their employees to work productively in the home office will thus have a decisive competitive advantage in the future.

3. Work agile regardless of location
A representative survey by Bitkom Research and TCS shows: When it comes to project management, companies are increasingly relying on agile methods. In the meantime, 43 percent of companies state that they use them sometimes, for the most part or always. More than half of the companies surveyed (53 percent) see mastery of agile methods as an important skill for digital transformation.

It is all the more important that these can also be used regardless of location. If the original concept for agile work still intended the team members to be physically close, this is no longer necessary thanks to digital collaboration tools. Agile methods enable efficient project management across national borders and allow employers to set up teams regardless of location in order to achieve the best possible success for their customers.

4. Transparent supply chains
The pandemic has dramatically increased the number of products people are having their homes delivered. This trend is expected to continue after the crisis. It is all the more important that supply chains are transparent and comprehensible. This is possible z. B. by sensors in parcels and delivery vans, which allow precise tracking of deliveries and transactions between buyers and sellers. This factor will become even more important in the future, especially for companies that are active in online trading.

5. Digital business models are replacing physical products and services
In the past ten years, more and more products and services have been digitized. The corona pandemic has decisively advanced this process in the last few weeks and thus the switch to completely digital business models, including in banking and insurance, medicine and retail.

In order to continue serving physical products and services, companies will need to expand their customer service and use technology to support or improve the corresponding products. It can, for. B. software with artificial intelligence deliver a decisive added value.

Companies whose products and services have not yet been digitized will therefore have to think about them now at the latest in order to remain competitive in the long term.

Many people are currently wondering how long it will take before normalcy returns to our everyday and working lives. However, numerous changes over the past few weeks and months will remain in place even after the pandemic. So there will be no return to the “old” status quo, but rather a new normal - the “New Normal”.