Why is skype not working

Apps / software Skype couldn't connect - what to do?


"Skype could not connect". For some users, this sentence is a real horror message. But don't panic! There are a few reasons why Skype is not working properly. We have put together the most common causes and solutions for this problem.

Quick tip: use the web version

When it is have to go quickly and you don't have to spend a lot of time looking for a solution, the web version of Skype is perfect for you. Log in as usual and make your important call straight away. This option offers a quick workaround for all of the problems below, except for one: If Skype itself Server problems or maintenance work may not be able to connect even via the web version.

No Internet

The first thing you should check is that you have a constant internet connection consists. Of course, if your computer cannot connect to the Internet, Skype cannot connect either. In such a case, consider your Check the LAN cable or your WLAN connection. If everything is OK there, the problem may be with your Internet provider at the moment. Here are tips on how to measure your WiFi signal strength.

By the way: If you have Skype right after your PC has started up start, the program may not be able to connect to the Internet at this moment because your computer has not yet been connected to the Internet. Run one Restart Skype and try again.

Outdated version of Skype

You may have not the latest version installed by Skype. In this case you should check your program for an update. In the newer versions of Skype this is unfortunately only possible by restarting the program. Alternatively, you can try uninstalling Skype and to download again. The latest version is installed directly.

Firewall problems

The Firewall Your computer can prevent programs from accessing the Internet. This can also be the case with a Connection failure be the case from Skype. Check this by adding Skype as an exception to the firewall. We explain here how you can deactivate your firewall in Windows 10 and add exceptions to it.

Skype is currently unavailable

A final possibility may be that the Skype server currently offline are. This can happen when unexpected error occur or Maintenance work be performed. In this case, you need to be patient and try again in a few minutes.